STORE POLICY
CUSTOMER CARE
Our customers are our top priority at Falcon Equipment and Supply Company. We aim to keep our customers satisfied by going above and beyond what your average dealership does. If you browse through our products, you will see the benefits to purchasing your equipment through us.
Whether you have had trouble with other dealerships, are looking for a true relationship with your dealer, or just want to be treated with the respect you deserve, we are here for you! We understand the customers worth and are here to serve.
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As we are a small business, we must be clear that though we accept returns, there will be a cancellation fee of 2.9% plus 30 cents. We hope you understand.
PRIVACY & SAFETY
This privacy policy discloses the privacy practices for www.falconesc.com. This privacy notice applies solely to the information collected b this website.
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted s. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
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Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
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We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
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Wherever we collect sensitive information (such as credit crd information), that information is encrypted and sent to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
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While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.
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If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 217-582-2299 or via email.
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WHOLESALE INQUIRIES
As a company we specialize in high-quality products in the lawn and garden industry, cash crop farming, organic farming, life stock industry, afters ale service, parts sale and service, warranty management and warranty service.
We are always interested in taking on new quality lines. If you are looking for someone to market your products in the central Illinois region (or even throughout the USA), please feel free to contact us.
PAYMENT METHODS
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Credit / Debit Cards
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PAYPAL
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Offline Payments (Check or Cash)